Troubleshooting Microsoft Edge Not Working
Microsoft Edge is a popular web browser known for its speed and security. Despite its strengths, users may sometimes face problems where Edge does not work as expected. This guide covers steps to diagnose and fix common issues when Microsoft Edge stops functioning.
1. Check Your Internet Connection
The first step in troubleshooting any web browser issue is to ensure your internet connection is stable.
- Check if other devices can access the internet.
- Restart your router and modem if you have connectivity issues.
- Try connecting to a different network to rule out network-related problems.
2. Restart Microsoft Edge
Restarting the browser can solve temporary glitches.
- Close all Edge windows completely.
- Reopen the browser and check if the issue persists.
3. Clear Browsing Data
Cached data and cookies can interfere with browsing.
- Open Edge and click the three-dot menu at the upper right corner.
- Select Settings and then Privacy, search, and services.
- Under Clear browsing data, click Choose what to clear.
- Select the data you want to remove and click Clear now.
4. Disable Extensions
Extensions can cause conflicts with Edge. Try disabling them:
- Click the three-dot menu, go to Extensions.
- Disable all extensions.
- Once Edge is working, enable extensions one by one to find the culprit.
5. Check for Updates
Outdated browsers may encounter bugs fixed in newer versions. Ensure Edge is up to date:
- Click the three-dot menu, go to Help & feedback.
- Select About Microsoft Edge.
- The browser will automatically check for and install updates.
6. Reset Microsoft Edge
Resetting can resolve more complex issues. This will reset settings but keep favorites and saved passwords.
- Open Edge settings, scroll to Reset settings.
- Click Restore settings to their default values.
- Confirm the reset action.
- Retry using Edge to see if the issue is resolved.
7. Check for Malware
Malicious software can interfere with browser operations.
- Run a full antivirus scan on your computer.
- Consider using additional security tools to search for malware.
- Remove any threats detected by the tools and restart the computer.
8. Adjust Firewall and Proxy Settings
Firewall and proxy settings can block Edge from accessing the internet.
- Ensure your firewall hasn’t blocked Edge.
- Verify proxy settings by going to Settings > Network & Internet > Proxy.
- If using a proxy, ensure it is configured correctly or disable it to test the connection.
9. Perform a System Restore
If Edge started malfunctioning after a recent change, a system restore might help.
- Open Control Panel and select Recovery.
- Choose Open System Restore and follow the prompts.
- Select a restore point before the issue began.
- Complete the restore and try launching Edge again.
10. Reinstall Microsoft Edge
If all else fails, reinstalling Edge can solve persistent problems.
- Download the latest installer from the Microsoft Edge website.
- Uninstall Edge via the Control Panel.
- Run the downloaded installer to reinstall Edge.
These steps address common issues with Microsoft Edge not working. Following them should help most users resolve their problems effectively.