Replacing a Lost or Stolen CAC Card
Replacing a Lost or Stolen CAC Card
For many military personnel and Department of Defense (DoD) contractors, a Common Access Card (CAC) is a crucial part of their daily operations. Losing this card can disrupt activities and cause considerable inconvenience. Here’s what you need to know about replacing a lost or stolen CAC card.
Immediate Steps to Take
Once you realize your CAC card is lost or stolen, take action immediately to report it. This ensures that if someone finds or takes your card, they can’t misuse it.
Reporting the Loss
Contact your local issuing facility or CAC office as soon as possible. They will guide you on the necessary steps. You can also notify your unit’s security office. If you are an affected contractor, inform your contracting officer representative.
Be prepared to provide details about when and where the card was lost or stolen. This information is critical for tracking and investigating the incident.
Filing a Police Report
If you suspect your CAC card was stolen, file a report with local law enforcement. This can help protect you from potential misuse of your credentials. Keep a copy of the police report, as you may need it during the replacement process.
Obtaining a New CAC Card
To obtain a new CAC card, you’ll need to visit your nearest Real-Time Automated Personnel Identification System (RAPIDS) site. These facilities handle the issuance and replacement of CAC cards. Find a RAPIDS site near you using the RAPIDS Site Locator online.
Required Documentation
You’ll need specific documentation to verify your identity and eligibility for a new CAC card. Bring the following:
- Two forms of valid identification (one must be a photo ID)
- A completed and signed DD Form 1172-2 (Application for Identification Card/DEERS Enrollment) from your sponsor or unit
- A copy of the police report (if applicable)
- Any additional documents requested by your issuing facility
Appointment Scheduling
Many RAPIDS sites operate on an appointment-only basis. Schedule your appointment online through the RAPIDS Site Locator. Arrive early and be prepared for a wait, as processing times can vary.
Verification and Processing
During your appointment, the RAPIDS staff will verify your identity and eligibility. They will review your documentation and ask you to provide biometrics, such as fingerprints. The processing time for a new CAC card can range from a few minutes to several hours.
Ensuring Security
Your new CAC card will come with enhanced security features. Follow best practices to keep it safe and secure. Do not share your PIN or leave your card unattended. Report any future losses or thefts immediately.
Impact on Access and Services
If you’ve lost your CAC card, you might experience temporary disruptions in accessing certain systems and services. Contact your IT support team for assistance with any access issues related to your new card.
Monitoring for Misuse
Even after obtaining a new CAC card, remain vigilant. Monitor your accounts and report any unauthorized activity. This protects you from potential misuse of your old card.
Replacing a lost or stolen CAC card might seem daunting, but following these steps ensures a smoother process. Act quickly to minimize disruptions to your duties and maintain seamless access to essential services.