Troubleshooting

DoD Safe with CAC: Complete Setup and Troubleshooting Guide DoD Safe is the Department of Defense’s secure file transfer and storage platform, allowing military personnel...

Fix: Outlook Keeps Asking for CAC Certificate (Windows 10/11) Few things are more frustrating than Outlook repeatedly prompting you to select your CAC certificate every...

CAC Card Reader Not Detected: 8 Fixes for Windows & Mac One of the most frustrating issues for military personnel and DoD civilians is when...

Need to reset your CAC PIN? Find your nearest RAPIDS site, understand what services they offer, and learn how to make the process as quick...

Outlook CAC Certificate Error: 5 Fixes for ‘No Valid Certificates’ Warning If you’re seeing “No valid certificates available” or similar certificate errors when trying to...

A locked CAC is one of the most stressful situations for military and DoD personnel—you can’t access email, systems, or sometimes even your building. The...

CAC certificate errors are frustrating because the error messages rarely tell you what’s actually wrong. “Certificate not trusted,” “invalid certificate,” and “no valid certificates found”...

Why Your CAC Card Stopped Working (And How to Fix It Fast) Your Common Access Card (CAC) is your gateway to military systems, government networks,...

Nothing ruins your day quite like staring at a CAC card error when you need to access important military systems. After 15 years of helping...