Troubleshooting

The USB Hub That’s Breaking Your CAC Reader Your CAC reader worked fine until you plugged it into that USB hub. Now it disconnects randomly,...

When InstallRoot Won’t Install: The Manual Certificate Fix InstallRoot is supposed to be the easy button for DoD certificates. Download, run, done. Except when it...

Why Outlook Keeps Asking for Your CAC—And How to Stop It You insert your CAC, enter your PIN, and open Outlook. It connects to Exchange,...

GlobalProtect VPN is essential for remote access to DoD networks, but it’s also one of the most frustrating applications to get working with a CAC....

CAC Reader Troubleshooting Guide When your CAC reader stops working, it can block access to essential DoD systems and websites. This guide walks through systematic...

You just bought a new CAC reader, plugged it in, and… nothing. No certificate prompt, no recognition, maybe even error messages. Before you assume the...

Fix: CAC Certificate Shows as Untrusted in All Browsers Seeing “certificate untrusted” errors across all browsers when accessing DoD websites with your CAC is one...

Chrome CAC Certificate Errors: Complete Fix for All Major Browsers CAC certificate errors in web browsers prevent access to essential DoD websites, military email, and...

DoD Safe with CAC: Complete Setup and Troubleshooting Guide DoD Safe is the Department of Defense’s secure file transfer and storage platform, allowing military personnel...

Fix: Outlook Keeps Asking for CAC Certificate (Windows 10/11) Few things are more frustrating than Outlook repeatedly prompting you to select your CAC certificate every...