Contact

Contact DoD CAC

Have questions about CAC setup, troubleshooting, or our guides? We’re here to help.

Get In Touch

Email: contact@dodcac.com

We typically respond within 1-2 business days. For urgent CAC issues affecting your work, we recommend contacting your organization’s IT help desk for immediate assistance.

Before You Contact Us

Many common questions are answered in our guides:

• CAC Setup Guides – Step-by-step instructions for all platforms
• CAC Reader Troubleshooting – Common hardware issues and fixes
• Certificate Updates – How to install and update DoD certificates

Use the Form Below

Fill out the contact form and we’ll get back to you as soon as possible.

Important Note

DoD CAC is an independent resource and is not affiliated with the Department of Defense or any government agency. We cannot access your CAC records, reset your PIN, or make changes to your account. For those services, please contact:

• Your organization’s IT help desk
• Your local RAPIDS/ID card office
• The Defense Manpower Data Center (DMDC) if needed