Next Generation CAC PIN Reset: Requirements and Process

What the service does

The DoD process lets an authorized trusted agent help an eligible CAC holder reset a forgotten or locked PIN after fingerprint verification against biometrics stored in DEERS.

Official workstation requirements

The DoD customer guide lists a DoD-network computer, Google Chrome with the required extension, two smart-card readers, a fingerprint reader, and an authorized trusted agent. One reader is used for the trusted agent’s CAC and the other for the customer’s CAC.

What the CAC holder should expect

1. Contact the organization operating the station and confirm availability.
2. Bring the locked CAC and comply with local access and identity procedures.
3. The trusted agent authenticates and starts the official workflow.
4. The holder provides a fingerprint for comparison with stored DEERS biometrics.
5. After a successful match, the holder chooses a new PIN through the controlled process.
6. Test the credential before leaving when the site permits it.

When it will not solve the problem

This process is for PIN reset. It cannot repair a broken chip, renew an expired credential, reverse a certificate revocation, or restore an affiliation or account that has ended. Those cases require the appropriate ID card, security, personnel, or service help desk.

If no station is available

Use DMDC ID Card Office Online to find a RAPIDS site. DoD guidance says any RAPIDS site can reset a CAC PIN after ownership is verified. Call the selected location for current hours, appointments, installation access, and document requirements.

Security warning

Do not provide a PIN to a helper, save it in email, or trust a website claiming it can remotely unlock the CAC. A legitimate process uses approved equipment and biometric verification.

Official resources

• DoD: Managing Your Common Access Card
• DMDC ID Card Office Online and RAPIDS Site Locator
• DoD Next Generation Credential PIN Reset requirements

Use the official locator and call the selected office before traveling because local access rules, hours, and appointment practices can change.